Login
Musicarte Store Info
Your Bid
ALERT

Content Here

Loading
Recommended brands:
Recommended products:
Recommended categories:

After-Sales Services


After-sales services (please take note of the previous paragraph “PACKAGES CHECK”)

REPLACEMENT OF A PRODUCT WHICH RESULTS BROKEN AT THE TIME OF DELIVERY

REPLACEMENT OF A PRODUCT FOR WRONG DELIVERY

PRODUCT LACKING SOME PARTS OR ACCOMPANYING MATERIALS

PRODUCT DAMAGED DURING THE TRANSPORT

 

 

REPLACEMENT OF A PRODUCT WHICH RESULTS BROKEN AT THE TIME OF DELIVERY

The replacement procedure for a product which results broken at the time of delivery can be activated if the malfunction is detectable since the first use.
This warranty is subject to the communication of such malfunction within 2 days from the delivery. The activation of the procedure can be done by calling Musicartestore Customer Service (+39 071 7450852).
After the activation, the Customer Service will offer the replacement of the product or the emission of a credit note with refund of the price paid (by bank transfer). The amount of the credit note (and the consequent bank transfer) will be set based on the discounts and promotions at the time of the order, as mentioned in the invoice. The replacement of the product will be carried out within 60 days from the activation of the warranty.
The broken product must be sent back by courier to the address that the Customer Service will communicate. Musicarte will bear any expenses for such shipping.
The products to be replaced shall be placed into a proper additional packaging (unless otherwise authorized) that can contain the original packaging which must, with no exception:
- be free of writings or rips and strains,
- contain every accessories and manuals,
- contain the internal protections so that the product doesn’t get damaged during the transport.

If the aformentioned requirements are not complied with, the product will be sent back to the customer at his own expenses and no replacement will be made. Go up.

 

 

 

REPLACEMENT OF A PRODUCT FOR WRONG DELIVERY

Such replacement is provided in case Musicarte s.r.l. sends a product that is different from the one ordered by the customer.
This procedure is subject to the communication of such error within 8 days from the delivery. The activation of the procedure can be done by calling Musicartestore Customer Service (+39 071 7450852).
Before the activation of this procedure it is highly suggested that the customer compares the product with the technical features and the detailed pictures on our website.
Shipping costs will be borne by Musicarte Srl, and the delivery shall be made by BRT courier in Italy and UPS within EU. For the rest of the World, please ask for specific instructions.
The products must be sent back in the exact same conditions it came, so no signs or writings shall be made on the packaging (which must remain sealed and the product must not be used), and it shall be placed into a proper additional packaging (unless otherwise authorized) that can contain the original packaging. We can allow to open the packaging only if it isn’t otherwise possible to identify the product and compare it with the one mentioned in the order.

After the activation, the Customer Service will offer the replacement of the product (even with a similar one, if the customer agrees) or the emission of a credit note with refund of the price paid (by bank transfer), based on the availability of the product. The amount of the credit note (and the consequent bank transfer) will be set based on the discounts and promotions at the time of the order, as mentioned in the invoice. The replacement of the product will be carried out within 60 days from the activation of the warranty. Go up.

 

 

 

 PRODUCT LACKING SOME PARTS OR ACCOMPANYING MATERIALS

This service can be activated within 8 days from the delivery of the product, if it lacks of parts or accompanying materials.
Before the activation of this procedure it is highly suggested that the customer compares the product with the technical features, the detailed pictures and the list of accessories on our website.

The activation of the procedure can be done by calling Musicartestore Customer Service (+39 071 7450852), and the shipping of any lacking component will be done within the following 60 days. If such integration is not possible, Musicartestore Customer Service will decide wether to replace entirely the product, refund the price of issue a voucher in favour of the customer. Go up.

 

 

 

PRODUCT DAMAGED DURING THE TRANSPORT

When taking delivery, before signing the delivery note, please carefully verify if the number of packages coincides with the one specified in our order confirmation and in the courier’s document. Also check the conditions of the packaging and make sure that every side of the package is still sealed with Musicartestore personalized duct tape.
In case of any problem identified in this preliminary check, specify "CONDITIONALLY ACCEPTED" mentioning the reason directly on the delivery note (Es. conditionally accepted because of missing, crushed, cracked or broken packages, etc.).
Please note that signing without pointing out any problem related to the conditions of the packaging means that the courier has no responsability whatsoever for any damages occurred during the transport.
After the preliminary check and if the delivery has been conditionally accepted, the customer shall contact within the following 3 days our Customer Service (+39 071 7450852) and provide the document number, than a copy of the delivery in which is clearly visible that the package has been conditionally accepted and an accurate description of the damage.
The Customer Service will then open the procedure for the replacement, which shall be carried out within 30 days from the communication of the customer. Depending on the availability of the products, Musicarte can also decide to refund the price.
The same procedure shall be activated in the event of damages to the actual product.
If the communication comes after 3 days from the delivery, Musicarte will decide at its own discretion wether to open or not the replacement procedure. 

Please note: you need to keep all packaging, labels, shipping codes and whatever may be useful to facilitate the rapid resolution of the problem and possible request for inspection of the damage by the courier. Go up.

Back